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Managing Conflicts with Individuals
How to resolve conflicts by separating:
How collaboration:
Tips for Collaborating During a Conflict
Managing Conflicts within Teams
Functional Conflict is a Component of High-Performance Teams & Organizations
Utilizing the Action Planning Conflict Resolution Process which:
Benefits of the Action Planning Conflict Resolution Process:
Action Planning Conflict Resolution Process Steps:
Interpersonal conflict occurs daily when:
Conflicts can be caused by differences in:
Conflict is a product of our uniqueness & so it is inevitable - its absence would be abnormal. Some kinds of conflict can contribute to the health & well-being of an organization. Other kinds of conflict can be detrimental to an organization and/or its employees.
But a conflict is only one component of a relationship. Often, we are not in conflict with the other person but with that component. Success is addressing that component vs. attacking the other person or defending our ego.
Functional organizational conflict:
During functional conflicts we feel:
Dysfunctional Organizational Conflict
During dysfunctional conflicts we feel:
Ineffective approaches to managing conflicts include:
These ineffective approaches are triggered by four universal, instinctive responses to conflict:
However, effective leaders & negotiators know when & how to utilize each of the five conflict resolution strategies:
Pete Tosh is the Founder of The Focus Group, a management consulting and training firm that assists organizations in sustaining profitable growth through four core disciplines:
The Focus Group has provided these consulting & training services to manufacturing & service organizations across the U.S., Canada, Europe & the Middle East. Prior to founding The Focus Group 25 years ago, Pete had 15 years of corporate leadership experience including serving as the V.P. of Human Resources & Quality
Pete frequently facilitates a variety of leadership development programs. Employees from over 3,500 organizations have benefited from Pete’s experience and perspective. Pete is also co-author of Leading Your Organization to the Next Level: The Core Disciplines of Sustained Profitable Growth.
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org