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Coaching for Conflict Management: How HR Can Empower Employees to Manage Small Conflicts on Their Own
- Strategies for teaching effective conflict management skills to employees and managers so they will have the ability to effectively deal with conflict.
- How to coach managers to ‘push back’ constructively in situations where employees want them to get involved with conflicts that they should handle directly.
- Tips HR professionals can apply when coaching employees through efforts to deal with their own conflicts so they’ll learn how to do so independently.
- Suggestions for ‘selling’ employees on why it is in their best interest to sincerely attempt to manage small conflicts first, before escalating problems best handled between individuals up the chain o command.
- Identification of additional types of training and development tools that can help create a climate where employees know how to ‘fight their own battles’ when minor conflicts arise.
Overview of the webinar
Identifying the reasons employees often expect managers or HR representatives to step in and manage small workplace conflicts for them. These reasons may be related to the individuals involved, past experience, organizational culture, departmental factors, and other factors.
Ways HR professionals can use their knowledge about the factors that keep employees from dealing with their own workplace conflicts to solve problems resulting from small conflicts being left to fester and get worse or rising to the level of HR or management involvement without the parties involved first trying to reach an agreement.
Ways to train supervisors on how to encourage employees to manage their own small conflicts without sending a message that management won’t help with anything.
Who should attend?
- HR professionals (at all levels – Director, Generalist, Manager, Specialist, Etc.)
- Employee Relations professionals
- Learning and Developmet professionals
- Training managers
- Ethics officers
- Corporate Communications Professionals
- Managers
- Business owners
Why should you attend?
Do you spend entirely too much time intervening in workplace matters that employees should be able to handle yourself? Do you sometimes feel that your HR department is a dumping ground for interpersonal conflict? This webianr training session will address practical steps HR can take to effectively coach (and empower!) employees develop the ability to – and get in the habit of – handle small conflicts on their own.
Faculty - Ms.Mary G White
Mary Gormandy White is the Managing Director, and she provides management, leadership, employee, team, and HR training. Mary holds graduate and undergraduate degrees in Communication and her certifications include Senior Professional in Human Resources (SPHR), SHRM Senior Certified Professional (SHRM-SCP), and Everything DiSC® Certified Trainer/Accredited Workplace Facilitator.
Mary’s professional background includes extensive experience in management, HR, higher education, and writing/editing. She teaches online PHR, SPHR, aPHR, and SHRM certification prep courses and is a frequent keynote speaker at conferences and association meetings nationwide. She also provides content writing and test item development services and teaches Communication Studies at a community college.