Workplace Conflict: How to Handle Disagreements, Difficult People, Tough Situations with Less Stress

Duration 60 Mins
Webinar ID IQW24F0661
Level Intermediate

The focus of this webinar is how to deal with the inevitable conflicts, difficult people, and situations that occur in the workplace so that it leads to positive outcomes both for the people involved and the organization. These seven points will be covered:

  • Identify the top six causes of conflict and which one produces the most problems.
  • Understand the iceberg concept of conflict – what’s above and below the water line.
  • Define five common conflict management strategies with examples and when each is appropriate to use.
  • Show how each of the 5 strategies can be used in resolving a particular conflict situation.
  • Decide if you’re a shark or a turtle or a teddy bear or a fox or owl in how you handle conflict.
  • Discover how to keep your cool and react in a professional manner when in conflict with your boss or others.
  • Learn how to resolve conflict that occurs between individuals or groups using a simple 7-step method that gets results.

Overview of the webinar

How much is unresolved conflict costing your organization? There are a variety of direct costs associated with poorly managed conflict, including, in the worst cases, the loss of your valued customers and your top talent. Another cost is the time spent by managers who are constantly dealing with disagreements, handling difficult people, or smoothing ruffled feathers. Their time would be better spent on accomplishing their work and team goals.

A recent study on workplace conflict found that an overwhelming majority (85%) of employees, at all levels, have experienced dealing with conflict in some way (being involved in a disagreement, managing a conflict between co-workers, teams, or customers.) It is also a major drain on the resources of HR departments: more than half of the HR professionals questioned said they spend up to five hours a week managing disagreements.

The crucial issue is not whether conflict, disagreement, and difficult people can be avoided; the real concern is how they can be dealt with that will lead to positive outcomes… a better understanding of others, improved solutions to problems, and increased team performance.

This webinar will equip your managers, supervisors, and team leaders with the powerful tools to avoid common mistakes made by those who are well-intended but ineffective; to communicate in a way that lessens the heat of the moment; and to resolve, and even prevent conflict, more quickly and easily.

Who should attend?

  • CEO’s
  • COO’s
  • VP of Human Resources
  • Chief Learning Officer
  • Directors
  • Project Managers
  • Operation  Managers and Supervisors
  • Team Leaders
  • Human Resources Professionals

Why should you attend?

Conflict is an inevitable part of life. No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions.

Conflict arises when the people we work with have different ideas, perspectives, priorities, backgrounds, values, goals, or expectations. Yes, conflict can be destructive! It diverts energy from more im­portant ac­tivities and issues; it po­larizes people and re­duces co­op­eration; and it can produce irresponsi­ble be­havior. And conflict can be construc­tive! It opens up and improves commu­nication; it strength­ens working relationships and team­work; and it leads to better quality decisions and prob­lem so­lutions.

The ability to handle difficult situations is a necessary people management and leadership skill. When you are confident of your conflict resolution abilities, you don’t have to be afraid of disagreement. You don’t have to back away from problems. Instead, you can face the confrontation and bring the issue out into the open. Well-managed conflict actually stimulates, ideas, sparks creativity, and encourages personal improvement. Conflict by itself is nei­ther good nor bad. It’s the way YOU handle conflict that produces con­structive or destructive results.

Faculty - Ms.Marcia Zidle

Marcia Zidle is a board-certified executive coach, business management consultant and keynote speaker, who works with organizations to leverage their leadership and human capital assets that results in higher performance and profitability.

She has 25 years of management, business consulting and international experience in a variety of industries including health care, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government and nonprofits.

She brings an expertise in social and emotional intelligence; executive and team leadership; employee engagement and innovation; personal and organization change management.

She has been selected one of LinkedIn Profinder’s top coaches for the past 5 years.

Credits

HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org

ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

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