Effectively Controlling Conflict At Work: Practical Strategies To Confidently Resolve Conflict

Schedule Tuesday, February 27, 2024 || 08:00 AM PST | 11:00 AM EST
Duration 60 Mins
Level Basic & Intermediate
Webinar ID IQW24B0265

Key Messages:

  • Interpersonal conflict is inevitable.
  • Conflict can be beneficial when viewed as a sharing of ideas.
  • It's acceptable to leave some conflicts unresolved.
  • Positive conflict management benefits everyone involved.
  • A leader's reaction to conflict has a ripple effect on the workplace.
  • By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a leader can resolve most strife

Participants will:

  • Explore the 10 causes and 6 escalators of conflict
  • Understand best practices and practical strategies in resolving conflict
  • Optimize your interaction and presence in a conflict
  • Improve your understanding of and approach to conflict management, learning when and how to adopt the 5 different conflict resolution styles
  • Discover how to respond effectively to conflict in different settings
  • Learn how to confidently turn conflicts into productive discussions using a ten-step process
  • Recognize how to establish and use conflict as a positive and productive force in the workplace
  • Develop personal action plans for conflict situations back at work

Benefits Summary:

  • Empowerment: Gain practical strategies to confidently resolve conflicts, empowering you to navigate challenging situations with resilience and assertiveness.
  • Improved Workplace Environment: By effectively controlling conflict at work, you create a harmonious and positive work atmosphere, reducing hostility and fostering better relationships.
  • Enhanced Productivity: Addressing conflicts early on prevents them from escalating and negatively impacting productivity, resulting in improved work efficiency and output.
  • Stronger Leadership Skills: Develop leadership skills in conflict management, setting the tone for effective resolution and positively influencing the workplace dynamics.
  • Positive Work Culture: By managing conflicts in a constructive manner, you contribute to a positive work culture where open dialogue and productive discussions are encouraged.
  • Increased Understanding: Learn to recognize and empathize with different perspectives, enabling you to approach conflicts with a deeper understanding and find common ground.

Join this workshop to unlock the benefits of effectively controlling conflict at work. Gain the skills to confidently resolve conflicts, improve productivity, enhance leadership abilities, foster a positive work culture, and promote understanding among colleagues.

 

Overview of the webinar

In today's complex and ever-evolving workplace, conflicts are bound to arise. People have different perspectives, values, and beliefs, which often lead to clashes. Unresolved workplace conflicts can have detrimental effects such as increased absenteeism, reduced productivity, resentment, hostility, and disengagement. However, when managed effectively, conflict can become an opportunity for growth, improved relationships, and meaningful change.

This workshop provides practical strategies to confidently resolve conflicts and prevent them from escalating. Through this workshop, participants will gain the skills necessary to navigate challenging situations, promote productive conversations, and support their colleagues effectively.

This workshop acknowledges that there is no one-size-fits-all approach to conflict resolution. Instead, it offers a framework for assessing the different types of conflict commonly found in the workplace and provides strategies tailored to each situation. By understanding the causes and escalators of conflict, participants will be able to choose the appropriate resolution strategy to encourage change, promote decision-making, build engagement, and safeguard important working relationships.

Who should attend?

  • Human Resources Professionals
  • Health and Safety Reps
  • Union Reps
  • Directors
  • Supervisors
  • Managers
  • Team Leaders
  • Executive Directors Not-For-Profit
  • Business Owners
  • Entrepreneurs
  • C-Suite

Why should you attend?

  • Gain practical strategies to confidently resolve conflicts.
  • Learn how to transform conflicts into opportunities for growth and understanding.
  • Understand the impact of conflict on productivity and engagement in the workplace.
  • Develop skills to support colleagues who may be experiencing frustration or powerlessness.
  • Acquire techniques to set the tone for effective conflict resolution as a leader.

Faculty - Mrs.Beverly Beuermann-King

Beverly Beuermann-King specializes in working with people and organizations who want to control their reactions to stress, build resiliency against life's challenges and live healthy, successful lives using her S-O-S Principle. For over 20 years, Beverly has used her S-O-S Principle™ with people and organizations who want to control their reactions to stress, build resiliency against life’s challenges, and live healthy, successful lives. Beverly appreciates that there is no ‘one way to deal with our business challenges or build resiliency. Beverly believes that it is about building a plan that works, and one that is unique to the person and team who builds it. Beverly launched her company, R ‘n B Consulting, in 1995, and since then she has helped teams from a wide range of industries to shift from stressed out to resilient, enabling them to be happier, engaged, and successful.

Beverly’s psychology, sociology, management, and adult education background combine to create her Work Smart Live Smart presentations, which are soundly based on research and are enlightening and inspirational. Audiences discover the right strategies to improve their health, manage their challenges, and enhance their life’s satisfaction using three simple questions.

Beverly is a sought-after media spokesperson and has made over 500 television and radio appearances on shows such as City TV and CBC, and in national publications from the Toronto Star newspaper to Chatelaine magazine. Beverly is a highly respected speaker. Diverse organizations from Enbridge Gas and the Ontario Veterinarian Association, to York Regional Police, and the Elementary Teachers Federation, have partnered with Beverly when they want to protect their mental health.

Beverly is one of less than seventy Canadians to have earned their Certified Speaking Professional designation and has been accredited as a Certified Virtual Presenter through eSpeakers and through Power Women WorldWide. Beverly’s ability to connect the theoretical to real life through her stories and humor, help her audiences to move past the challenges and into a world of possibilities.

 

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