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Validity : 02nd Dec'25 to 12th Dec'25
De-escalating Conflict: Building a Harmonious Workplace
Participants will:
- Explore the 10 causes and 6 escalators of conflict
- Understand best practices and gain practical strategies in resolving conflict
- Optimize your interaction and presence in a conflict
- Improve your understanding of and approach to conflict management, learning when and how to adopt the 5 different conflict resolution styles
- Discover how to respond effectively to conflict in different settings
- Learn how to confidently turn conflicts into productive discussions using a ten-step process
- Recognize how to establish and use conflict as a positive and productive force in the workplace
- Develop personal action plans for conflict situations back at work
Benefits Summary:
- Empowerment: Gain practical strategies to confidently resolve conflicts, empowering you to navigate challenging situations with resilience and assertiveness.
- Improved Workplace Environment: By effectively controlling conflict at work, you create a harmonious and positive work atmosphere, reducing hostility and fostering better relationships.
- Enhanced Productivity: Addressing conflicts early on prevents them from escalating and negatively impacting productivity, resulting in improved work efficiency and output.
- Stronger Leadership Skills: Develop leadership skills in conflict management, setting the tone for effective resolution and positively influencing the workplace dynamics.
- Positive Work Culture: By managing conflicts in a constructive manner, you contribute to a positive work culture where open dialogue and productive discussions are encouraged.
- Increased Understanding: Learn to recognize and empathize with different perspectives, enabling you to approach conflicts with a deeper understanding and find common ground.
Unlock the benefits of effectively controlling conflict at work. Gain the skills to confidently resolve conflicts, improve productivity, enhance leadership abilities, foster a positive work culture, and promote understanding among colleagues.
Review:
- Employee-specific challenges:
- Frequent unresolved conflicts disrupt productivity and workplace harmony.
- Tension between colleagues leads to strained relationships and disengagement.
- Leaders and teams feel ill-equipped to address escalating disputes effectively.
- Frustration grows from an inability to manage conflict constructively.
- Program's Purpose:
- Equip participants with practical strategies to address and resolve workplace conflicts.
- Help leaders and teams understand the causes and escalators of conflict.
- Teach techniques to de-escalate early and transform disagreements into productive discussions.
- Provide a ten-step conflict resolution process and tailored approaches for different situations.
- The Transformation:
- Improved confidence in managing difficult situations.
- Enhanced relationships through stronger communication and connection.
- A positive workplace culture where challenges are seen as opportunities for growth.
- Increased productivity as conflicts are resolved before they escalate.
- Leadership that sets the tone for empathy, understanding, and effective communication.
Overview of the webinar
Struggling with workplace conflict? Whether it’s tension between colleagues or escalating disputes, unresolved conflict can disrupt productivity, harm relationships, and create a toxic atmosphere. Leaders and teams often feel powerless to address these challenges effectively, leading to frustration and disengagement.
Think of your team as a rowing crew. When all the rowers are in sync, progress is smooth, and everyone moves forward together. But when one or more members are out of sync, the boat veers off course, creating tension and slowing down progress.
In De-escalating Conflict, you’ll learn how to bring your team back in sync. By exploring the causes and escalators of conflict, participants will gain tools to manage difficult situations with confidence. You’ll discover strategies to de-escalate early, transform disagreements into productive discussions, and build stronger connections. Tailored approaches and the ten-step conflict resolution process ensure you can adapt to any situation and foster meaningful change.
The Transformation? You’ll leave with actionable skills to prevent and resolve conflict, safeguard key relationships, and create a positive workplace culture. You’ll set the tone for empathetic and effective communication, helping your team row together in unison. With everyone in sync, challenges become opportunities for growth, productivity, and engagement.
Who should attend?
- Human Resources Professionals
- Health and Safety Reps
- Business Owners
- C-Suite
- Union Reps
- Supervisors
- Managers
- Directors
- Team Leads
- Entrepreneurs
- Executive Directors Not-For-Profit
Why should you attend?
- Interpersonal conflict is inevitable.
- Conflict can be beneficial when viewed as a sharing of ideas.
- It's acceptable to leave some conflicts unresolved.
- Positive conflict management benefits everyone involved.
- A leader's reaction to conflict has a ripple effect on the workplace.
- By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a leader can resolve most strife.
Faculty - Mrs.Beverly Beuermann-King
Beverly Beuermann-King specializes in working with people and organizations who want to control their reactions to stress, build resiliency against life's challenges and live healthy, successful lives using her S-O-S Principle. For over 20 years, Beverly has used her S-O-S Principle™ with people and organizations who want to control their reactions to stress, build resiliency against life’s challenges, and live healthy, successful lives. Beverly appreciates that there is no ‘one way to deal with our business challenges or build resiliency. Beverly believes that it is about building a plan that works, and one that is unique to the person and team who builds it. Beverly launched her company, R ‘n B Consulting, in 1995, and since then she has helped teams from a wide range of industries to shift from stressed out to resilient, enabling them to be happier, engaged, and successful.
Beverly’s psychology, sociology, management, and adult education background combine to create her Work Smart Live Smart presentations, which are soundly based on research and are enlightening and inspirational. Audiences discover the right strategies to improve their health, manage their challenges, and enhance their life’s satisfaction using three simple questions.
Credits
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.